WANT YOU CAN EXPECT FROM THE MARLOWE THEATRE
We want to make your experience of the Marlowe Theatre and it's services as good as it can possibly be.
We promise the following:
- We will provide you with an excellent level of customer service that is efficient, friendly and informed.
- We will endeavour to answer your telephone call, or serve you on the sales counter, as soon as we can.
- We will treat our customers with respect and courtesy and we expect our customers to be reasonable and respectful towards our staff.
- We will strive to accommodate your individual needs as far as we possibly can.
- We will provide our staff with the management, training and resources necessary to deliver a high quality service.
- We will provide information on our services that is clear, timely and informative.
- We will ensure that our website is accurate and up to date at all times providing comprehensive information about the services we offer.
- We will actively seek the opinions of our customers on our services and will regularly monitor levels of customer satisfaction.
- We welcome your comments, both good and bad, on all aspects of our service and will use them to help us provide an even better service.